LOZO Enrollment Guidelines

LOZO 报名须知 / LOZO Enrollment Guidelines

退款规则 / Refund Policy

1.1 开学日前15个自然日（不含该日）之前申请退款，退还全额已付费用。

1.1 If a refund is requested at least 15 calendar days before the official course start date (excluding that day), 100% of paid fees will be refunded.

1.2 开学日前14个自然日（含该日）至开学日（含该日）期间申请退款，退还已付费用的80%。

1.2 If a refund is requested within 14 calendar days before the start date (including the start date), 80% of paid fees will be refunded.

1.3 开学日后10个自然日内（含第10日）申请退款，退还已付费用的50%。

1.3 If a refund is requested within 10 calendar days after the start date (including the 10th day), 50% of paid fees will be refunded.

1.4 超过开学日后10个自然日申请退款：

1.4 If a refund is requested more than 10 calendar days after the start date:

• 按剩余未消耗课时的价值折算为等额课程代金券，或者双方另行书面协商一致；
• The value of unused lessons will be converted into course vouchers of equivalent value, or otherwise handled by separate written agreement;
• 代金券有效期自发放之日起6个月（或下一自然学期/营期结束日，以较早者为准），逾期作废；
• Vouchers are valid for 6 months from the issue date (or until the end of the next semester/camp, whichever comes sooner). After expiry, vouchers are void;
• 代金券仅限用于抵扣LOZO课程费用，不可兑换现金、不设找零。
• Vouchers may only be used to offset LOZO course fees, are not exchangeable for cash, and no change will be given.

1.5 上述扣款比例系基于课程筹备成本、教练锁定及名额占用等合理损失设定。

1.5 The above refund percentages are based on reasonable losses including course preparation costs, coach scheduling, and seat occupancy.

1.6 插班学员的退款规则适用第3.2款（插班生退款规则）的特别规定，其基准日为插班生效日而非开学日。

1.6 Refunds for mid-term enrollees follow the special provisions in Clause 3.2, with the effective date of enrollment used as the baseline rather than the original start date.

1.7 学员因生病、时间冲突等个人原因导致缺课的不触发退款，可按第2条补课规则处理。

1.7 Absences due to illness, scheduling conflicts, or other personal reasons do not qualify for refunds, and are instead handled under Clause 2 (Make-up Classes).

补课规则 / Make-up Class Policy

2.1 每学期学员可申请补课不超过3次，用于学期中或学期结束后30个自然日内的补课

2.1 Each student may apply for no more than 3 make-up classes per semester, to be used during the semester or within 30 calendar days after the semester ends.

2.2 未在学期结束后30个自然日内使用的补课额度，自动失效。

2.2 Any unused make-up credits after 30 calendar days from semester end will automatically expire.

2.3 因学员个人原因缺课或申请补课次数超过3次时，不予补课或退款。

2.3 If a student misses a class due to personal reasons or exceeds the 3 make-up allowance, no make-up or refund will be provided.

2.4 未使用的补课额度于新学期开始之日自动失效

2.4 Unused make-up credits expire at the start of the new semester.

2.5 补课具体时间和形式由LOZO确认安排。

2.5 Specific timing and format of make-up classes are arranged and confirmed by LOZO.

2.6 插班学员的补课规则适用第3.3款（插班生补课规则）。

2.6 Mid-term enrollees follow the special rules in Clause 3.3.

插班规则 / Mid-term Enrollment

3.1 插班课程费用计算

3.1 Fee Calculation

• 插班生的课程费用按实际剩余课时比例计算。
• Fees are calculated based on remaining lessons.
• 计算方式：插班课程费 = 课程全额费用 × (剩余课时数 ÷ 课程总课时数)。

• Formula: Mid-term fee = Full course fee × (Remaining lessons ÷ Total lessons).
• 剩余课时数确认：以学员正式插班生效日时，该课程（学期）实际剩余的可供新学员参加的课时数量为准，由LOZO在确认接收时书面告知。

• Remaining lessons are determined on the student’s official mid-term start date and confirmed in writing by LOZO.

3.2 插班生退款规则 (特别适用)

3.2 Refunds for Mid-term Enrollees

• 基本原则：插班生的退款申请，其“开学日”基准点替换为学员的插班生效日。
• The ‘start date’ baseline is replaced with the mid-term effective date.
• 具体规则 (参照第1条退款规则，基准日为插班生效日)：

• Same refund rules as Clause 1, using the effective date as the baseline.

生效日前15个自然日（不含该日）之前申请退款：退还已支付的插班课程费的全额。

Refund before 15 calendar days prior to effective date (excluding that day): 100% refund of paid mid-term fees.

生效日前14个自然日（含该日）至生效日（含该日）期间申请退款：退还已支付的插班课程费的80%。

Refund within 14 calendar days prior to effective date (including that day): 80% refund of paid mid-term fees.

生效日后10个自然日内（含第10日）申请退款：退还已支付的插班课程费的50%。

Refund within 10 calendar days after effective date (including day 10): 50% refund of paid mid-term fees.

超过生效日后10个自然日申请退款：按剩余未消耗课时的价值折算为等额课程代金券，或者双方另行书面协商一致。

Refund requested more than 10 days after effective date: unused lessons converted into vouchers or otherwise handled by written agreement.

3.3 插班生补课规则

3.3 Make-up Rules for Mid-term Enrollees

• 插班生自插班生效日起，享有该学期剩余时间内标准补课额度（即每学期不超过3次，见第2.1款）。
• Eligible for standard allowance (max 3 per semester) from the effective date.
• 插班生不额外获得针对其插班生效日之前该学期已错过的课程的补课机会或额度。

• No make-up provided for lessons missed before the effective date.

• 第2.2、2.3、2.4、2.5款关于补课申请时效、超次处理、额度失效及安排方式的规则，同样适用于插班生。

• Other make-up rules (expiry, excess, etc.) apply equally.

因参加官方赛事导致课时冲突的处理规则 / Conflicts with Official Competitions

4.1 学员需在报名赛事确认阶段书面告知选择以下何种方案：

4.1 Students must declare in writing during registration whether they:

• 方案一：参赛（含观赛），则视为已消耗冲突时段课时，不补课、不占用补课额度；
• Option 1: Participate/attend → conflicting lessons are considered consumed, with no make-up or credit;
• 方案二：不参赛，正常上课。

• Option 2: Do not participate → attend classes as normal.

4.2 逾期未选择视为默认方案一。

4.2 No response defaults to Option 1.

申请程序 / Application Procedures

5.1 退款申请需发送至邮箱：info@lozo.live，邮件主题注明“退款申请”，并提供：学员姓名、所在班级及申请事由。

5.1 Refund requests: send to info@lozo.live with subject ‘Refund Request’ and include student name, class, and reason.

5.2 补课申请需提前一周告知对口服务老师，由老师作统一安排。

5.2 Make-up requests: notify service teacher 1 week in advance.

5.3 申请日以邮箱成功接收完整材料的日期为准。

5.3 Application date = date full request received by LOZO email system.

5.4 插班需按第3.4.1款规定提出申请

5.4 Mid-term requests must follow Clause 3.4.1.

行为规范 / Code of Conduct

6.1 学员存在包括但不限于以下行为的，LOZO有权采取退学处理：

6.1 LOZO reserves the right to expel students for serious misconduct, including but not limited to:

骚扰其他学员/教练；

Harassing other students or coaches;

故意扰乱课堂秩序；

Deliberately disrupting class;

使用侮辱/歧视性语言；

Using abusive/discriminatory language;

破坏教学设施或环境；

Damaging facilities;

任何形式的欺凌行为。

Bullying or intimidation (in-person or online).

6.2 按照6.1款作退学处理的，LOZO有权不予退费。

6.2 In such cases, LOZO reserves the right not to issue refunds.

免责声明 / Disclaimers

7.1 学员在课程/活动期间的个人物品遗失、被盗或损坏，LOZO不承担赔偿责任。

7.1 LOZO is not responsible for loss, theft, or damage of personal belongings during classes or activities.

7.2 学员因自身健康原因（含突发疾病、受伤等）产生的问题，LOZO不承担法律责任。

7.2 LOZO bears no legal liability for issues arising from students’ own health conditions (including sudden illness or injury).

定义说明 / Definitions

“开学日”：指学员所报名课程的首个培训日开始之日，以LOZO官方通知为准

Start date: The first day of the enrolled course, as notified by LOZO

“学期”：指学员所报名课程的一个完整培训周期（通常为3个月），具体起止日期见报名课程信息内容。

Semester: A full cycle of training (typically 3 months).

“补课”：指学员因个人原因申请将已预约的固定课时调整至其他时间补课的行为。

Make-up class: Rescheduling a missed booked session due to personal reasons.

“官方赛事”：指由第三方机构主办或承办，发布通知、统一组织且需教练带队的赛事活动。

Official competition: Third-party events requiring coach participation.

“申请日”：指LOZO指定邮箱（info@lozo.live）成功接收到完整申请材料的日期（以系统记录为准）。

Application date: The date LOZO email system records receipt of full application.

“工作日”：指中国大陆法定工作日（不含周六、周日及法定节假日）。

Working days: PRC statutory weekdays excluding weekends/holidays.

“自然日”：指按照日历上的日期连续计算的天数，包括工作日、休息日以及法定节假日。

Calendar days: All days counted continuously.

“插班”：指学员在所报名课程（学期）已正式开始后（即开学日后），经LOZO审核确认尚有剩余名额且课程进度允许的前提下，加入该课程（学期）学习的行为。

Mid-term enrollment: Joining a course after it has started, with approval.

“插班生”：指在学期开学日后，经LOZO审核接收并加入该学期学习的学员。

Mid-term enrollee: A student accepted into a course after the start date.

“插班生效日”：指LOZO书面确认接收学员插班、学员完成相应插班课程费用支付、并正式加入该课程（学期）学习的首个培训日。

Mid-term effective date: The first class attended after approval and payment.

“剩余课时数”：指在特定时间点（如插班确认时或退款申请时），某课程（学期）尚未进行且可供学员参加的课时总数。

Remaining lessons: Lessons not yet held at the point of confirmation/refund.

关于肖像使用：我们可能会使用您孩子的照片、视频作媒体传播，如您介意，请务必告知。

Use of likeness: LOZO may use student photos/videos for media purposes. If you object, please inform us.